privacy policy

Your privacy matters!

I understand that health information about you and your health care is personal. I am committed to protecting your health information about you which I have created transparency and will always abide by the duty of candour and remain open and honest. 
 I create a record of the care and services you receive from me. I need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by Andrea’s Healing & Wellbeing Centre. This notice will tell you about the ways in which I may use and disclose health information about you.
It is advised we store data for 7 years so please find below how we use your data and seek your permission to do so, without this we, unfortunately, cannot accept you as a client.
You will have signed the following agreement on your initial visit.
I will collect basic personal details from you prior to commencing therapy, including name, date of birth, address, GP details, and next of kin. These are obtained with the purpose of providing care, verifying identity, contacting you if there is a problem, contact in case of emergency, and processing payment. This data is processed with the legal basis of legitimate interest and the contract agreed prior to sessions.  Information provided will only be shared at your request/with your consent unless I believe that there is a risk to yourself, others, or there is a legal obligation (e.g. report of a serious offence). Data is stored securely electronically and/or in paper format and is retained for 6 years, which is in line with good practice guidelines by the Health and Care Professions Council. Data stored electronically is in word documents which are password protected on laptops which are also password protected. Data in paper format consists of handwritten session notes and is stored separately from all personal identifiers (name, address etc) and secured in locked filing cabinets. Information will only be shared with third parties if you approach me via a third party (e.g. Insurance company) or as part of a legal procedure. In these circumstances this will be discussed with you within the initial session to ensure you are fully informed and consent to this. If information is shared in these circumstances, all correspondence will be through secure email, and any attachments will also be password protected for additional security.  You have the right to request deletion of data, to request access to your information, to change any information that is factually inaccurate, and to be informed of how your data will be used. The information will be used purely for your care and is processed by the data controller only. As a result of sharing your information, you will not be subject to any automated decision making, profiling, or marketing. If you have any concerns about the way your data is handled, you can discuss this with myself and have the right to make a complaint to the Information Commissioners Office (ICO). The ICO are the UKs independent authority for upholding information rights and data privacy in the public interest.
I post accounts on Facebook and Instagram however at no point are your details disclosed and this is purely as sometimes a story can resonate with someone and actually save a life as they reach out for help. 
Unless stated to myself this is consent that you accept email marketing from Andrea’s Healing & Wellbeing Centre however you can retract consent by emailing or speaking to centre staff.

privacy policy

Your privacy matters!

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